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‎10-20-2026 02:34 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-dv2000 (4Z018AV)
Operating System: Microsoft Windows 11

I have always used my fingerprint to login since a year and I have forgotten my password and pin. I am unable to login through my fingerprint now and it is asking for pin. I don't get forgot password and then Microsoft login alternative, it rather asks to connect usb flash drive

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2026 10:29 AM

HP Recommended

Hi @Helpavi 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that Windows is no longer accepting fingerprint sign-in and is requesting a PIN or password authentication method. Since the PIN and password are not available, please attempt to reset the Microsoft account password online and use it to sign in. If the system only offers a USB flash drive option, it is likely requesting a previously created password reset disk; if one was not created, account recovery through the Microsoft account sign-in process will be required.

 

Unable to Sign In Using Windows Hello Fingerprint

If the fingerprint reader is detected but fingerprint sign-in does not work:

  • In Windows, search for and open Sign-in options.
  • Under Windows Hello Fingerprint, select Set up.
  • Follow the on-screen instructions to register the fingerprint.
  • Press Ctrl + Alt + Delete to open the Windows security screen.
  • Verify that the fingerprint sign-in option is available.
  • Try signing in using the fingerprint reader.

If the fingerprint sign-in option is still unavailable:

  • Search for and open Check for updates.
  • Install any available Windows updates.
  • Restart the computer.
  • Return to Sign-in options and configure Windows Hello Fingerprint again.

Follow the link for detailed steps: HP Notebook – Fingerprint Reader Not Working

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎10-21-2026 10:29 AM

HP Recommended

Hi @Helpavi 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that Windows is no longer accepting fingerprint sign-in and is requesting a PIN or password authentication method. Since the PIN and password are not available, please attempt to reset the Microsoft account password online and use it to sign in. If the system only offers a USB flash drive option, it is likely requesting a previously created password reset disk; if one was not created, account recovery through the Microsoft account sign-in process will be required.

 

Unable to Sign In Using Windows Hello Fingerprint

If the fingerprint reader is detected but fingerprint sign-in does not work:

  • In Windows, search for and open Sign-in options.
  • Under Windows Hello Fingerprint, select Set up.
  • Follow the on-screen instructions to register the fingerprint.
  • Press Ctrl + Alt + Delete to open the Windows security screen.
  • Verify that the fingerprint sign-in option is available.
  • Try signing in using the fingerprint reader.

If the fingerprint sign-in option is still unavailable:

  • Search for and open Check for updates.
  • Install any available Windows updates.
  • Restart the computer.
  • Return to Sign-in options and configure Windows Hello Fingerprint again.

Follow the link for detailed steps: HP Notebook – Fingerprint Reader Not Working

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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