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‎02-23-2019 05:57 AM

HP Recommended
Product: PAVILION X360
Operating System: Microsoft Windows 10 (64-bit)

DURING AN HP BIOS UPDATE (VERSION F.62 REV: A ) INSTALLATION THE BIOS GOT CORRUPTED. RESULTED IN A BLACK SCREEN DURING BOOT PHASE AND WILL NOT COMPLETE BOOT MODE. TRIED THE COMBINATION KEY PRESSES BUT NO GO. DOWNLOADED PRIOR BIOS UPDATE AND CREATED A RECOVERY FLASH DRIVE BUT MACHINE WILL NOT GO PAST THE INITIAL BIOS INSTALLATION AND THEN GOES BACK INTO BLACK SCREEN MODE WITH CLICKING SOUNDS. AT ONE POINT WITH AN ALTERNATE PRIOR BIOS UPDATE RECOVERY FLASH DRIVE THE CAPS LOCK STARTED BLINKING TWO LONG AND TWO SHORT BUT NOTHING BEYOND THAT. STILL HAVE A BLACK SCREEN AND LOTS OF FRUSTRATION. HAS ANYONE HAD THIS AND FOUND A SOLUTION?

3 REPLIES 3

‎02-25-2019 03:55 PM

HP Recommended

@jethrodude
Thank you for posting on HP Support Community.


I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persists. I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
  • Select the country from the drop-down.
  • You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-27-2019 01:55 PM

HP Recommended

I HAVE EMAILED HP WITH A DETAILED EXPLANATION. I FEEL THAT MY NOTEBOOK PROBLEM WAS CREATED WITH THE HP BIOS UPDATE (F.62 REV: A) WHICH DESERVES CORRECTIVE ACTION FROM HP AT NO CHARGE TO ME. MY NOTEBOOK WAS RUNNING PERFECT PRIOR TO THIS UPDATE! BTW, I BOUGHT ANOTHER HP LAPTOP THAT WOULD ENABLE ME TO CREATE BIOS RECOVERY FLASH DRIVES AND FUNCTION WITH DAILY ACTIVITIES WHILE I TRY TO FIND A REPAIR SOLUTION FOR MY NOTEBOOK.

THANKS FOR TRYING TO HELP!

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‎02-27-2019 04:28 PM

HP Recommended

@jethrodude
 

I understand the difficulty with the problem. Don't worry as I'll be glad to help, please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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