My 2-in-1 laptop shuts down sporadically when I rotate the screen

[Camilo05]

Hey everyone,

I have a 2-in-1 HP Pavilion x360 14-dh0004la laptop. After using it for a couple hours, if I rotate the screen to write with my stylus (the keyboard gets placed behind the screen) and then I turn it again to laptop mode, it shuts down for no reason while I am rotating the screen. When I turn it on again, I can do the exact same thing I mentioned before and it works normally. I think it only happens when I have been using the laptop for a while. Do you recommend me to take it to a technical support center?

[KrazyToad]

@Camilo05

Welcome to HP Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Camilo05]

Hello KrazyToad, thank you, but after installing every update and restarting the system, the problem persists. 

[The_Fossette]

@Camilo05,

I recommend you perform a system restore on the computer back to the date when the computer was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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