My HP Envy 13, will not charge while plugged in if I am using it

[acleod]

Hello!

I have been experiencing a strange issue with my HP Envy 13 in the last few weeks.

When plugged in to charge, the battery level does not increase, even if it has been plugged in for 2-3 hours (if I am lightly using it). It does not go down either thankfully, but will not charge, which is very inconvenient. eg. it will remain at 4% for as long as I am using it. (I am not operating anything strenuous) but it charges fine if I leave it and put it to sleep.

I have updated all of its drivers (all from HP), including the battery chip set and  have ran a DISM, SFC system check. Finally I have reset the bios (CMOS reset). I have checked my charger AC frequency and this is operating fine too. 

I wonder if anyone can help me find a solution? I would be so so grateful!!! Thank you in advance

[praveen196]

@acleod Welcome to HP Community!

I understand that you are unable to charge the laptop.

Do not worry. I will try to fix the issue.

I would suggest you perform the adapter test and battery test.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and the battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If both tests are passed, perform the below steps.

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, update the BIOS.

Keep us posted,

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