My HP Envy has a black screen

[KINDREALTOR65]

In the middle of working the screen went black.  I unplugged, let the battery run dead, turned it on with no response.  I tried Winows CTRL ALT B and no response.  It's a brick.  So frustrated.  I have work to be done and this has happened before but reboot worked in the past.

[Raj_05]

Hi @KINDREALTOR65,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the black screen issue with your HP Envy. It sounds frustrating, especially with work on the line. Here are a few steps you can try to resolve it.

Perform a Hard Reset:

• Unplug the charger and remove the battery (if possible).
• Hold down the power button for about 15 seconds to drain any residual power.
• Reconnect the charger (without the battery, if you removed it) and try turning it on.

External Monitor Test:

• Connect your HP Envy to an external monitor or TV using an HDMI cable. This can help determine if the issue is with the laptop's screen or the entire system.
• If the external display works, the laptop screen might be faulty.

Check for Signs of Power:

• If there are lights on the keyboard or the power button is showing signs of being powered on, it might just be a display issue.
• If the power LED is blinking or flashing, it could indicate a hardware problem that needs professional attention.

Try BIOS Recovery (if available):

• Press and hold the Windows Key + B on your keyboard while pressing the power button. Keep holding until you see the HP logo or hear a beep.
• If the BIOS recovery screen appears, follow on-screen instructions to reset or restore settings.

Keyboard Shortcut for Display:

• Press F4 or F2 (depending on your HP model) repeatedly after powering on to toggle the screen display or access BIOS.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support