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‎12-04-2020 12:44 AM

HP Recommended

The problem i'm faced with is that when i power on my laptop it's gives me a blue screen like shown in the picture below.

Is there someone to help me to solve this.

Best

 

image-02.jpgimage-03.jpg

 

1 person had the same question
2 REPLIES 2

‎12-06-2020 12:10 PM

HP Recommended

@Aléré 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Details about what you are doing that gets you to this page

Once you provide the needed details, someone will reply.



I am a volunteer and I do not work for, nor represent, HP
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‎12-07-2020 03:25 AM

HP Recommended

Here are bellow the details you asked for :

detailed model number of the PC : HP Probook 450 G2

OS Version : Windows 10 Prof.

Age of the PC :   4 years old  (2016)

I wasn't doing anything special except working in Ms Word and Ms Excel one one day. I turned off the laptop correctly and the following day, when I powered on I received this error message on the screen.

If these informations can help.

In advance thank you for your answer

Best regards

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