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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My HP Laptop can't boot correctly

Create an account on the HP Community to personalize your profile and ask a question
12-06-2020 12:10 PM
The Community can not provide any assistance without some details ...
So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Details about what you are doing that gets you to this page
Once you provide the needed details, someone will reply.
I am a volunteer and I do not work for, nor represent, HP
12-07-2020 03:25 AM
Here are bellow the details you asked for :
detailed model number of the PC : HP Probook 450 G2
OS Version : Windows 10 Prof.
Age of the PC : 4 years old (2016)
I wasn't doing anything special except working in Ms Word and Ms Excel one one day. I turned off the laptop correctly and the following day, when I powered on I received this error message on the screen.
If these informations can help.
In advance thank you for your answer
Best regards