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‎12-04-2018 11:35 AM - edited ‎12-04-2018 11:39 AM

HP Recommended
Product: HP Stream 14-ax020wm
Operating System: Microsoft Windows 8 (32-bit)

My son is just watching Youtube when my laptop run out of battery and suddenly turned off. So, I plugged in that AC Adapter and tried to turn it on.

** When plugged in, the LED light next to the AC port is red. When I press the power button for one second, the caps lock blinks white 5 times (slowly) followed by 3 quick blinks and another 2 slow blinks.
** When plugged in and press the power button for longer period (30seconds or more), the caps lock blinks 3 times and the AC port LED light continously blinks (white).

 

I tried several troubleshooting here but nothing I've found helpful. I tried to hard reset the laptop. Doesn't work. I tried to restore the BIOS but pressing any key combinations doesn't let me enter the BIOS.

Can anyone please help me??? :'(

1 REPLY 1

‎12-07-2018 03:56 AM

HP Recommended

Hi

https://support.hp.com/us-en/document/c02693833

https://support.hp.com/us-en/document/bph07107

 

The blinking LED's

This is a possibility...

Hardware

3.2

The embedded controller has timed out waiting for BIOS to return from memory initialization.

 

Indicates potential memory failure.

1 Reseat memory.

2 Correct memory configuration.

3 Test with known good memory.

4 Replace affected component.

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