My HP Victus 15 computer suddenly shut down and won't turn on.

[ismet27]

I was playing a game and my computer suddenly shut down. I press the power button but it does't work. Also, I did not receive any error message when shutting down.

[Kuroi_Kenshi]

Hi @ismet27,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding computer shutting down randomly!  

We're thrilled to have the opportunity to assist you and provide a solution.

Perform Power Drain

• Unplug the power adapter and remove the battery (if removable).
• Hold the power button for 30 seconds to discharge any residual power.
• Plug in the charger without the battery and try turning it on.

Check for Overheating Issues

• If the laptop was too hot, it might have shut down automatically.
• Let it cool down for at least 30 minutes, then try turning it on.

Perform a Hard Reset

• Unplug everything (charger, USB devices, external monitors).
• Press and hold the power button for 15-20 seconds.
• Plug in the power adapter and try turning it on again.

Check Power Adapter & Charging Port

• Make sure the charger is working (try a different power outlet).
• If available, try another compatible charger.
• Look for damaged cables or a loose charging port.

Inspect for Hardware Issues

• Check if any LED lights turn on when you press the power button.
• If no lights or fan noise, it could be a dead battery or motherboard issue.
• Try removing and reinserting RAM (if comfortable doing so).

Let me know if anything changes. 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,