My HP laptop with windows 11 has crashed. How to re

[coolwater1]

My HP windows 11 laptop will start but then nothing> Can anyone  help?

[Kuroi_Kenshi]

Hi @coolwater1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding resetting your PIN on your HP 17.3-inch Laptop PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Use Password Instead:

• Initially, try logging in using your account password instead of the PIN, if available. This may bypass the PIN reset screen and allow access to your desktop.

Reset PIN via Settings:

• Once logged in, you can reset your PIN:
• Click on the Start menu and select Settings.
• Navigate to Accounts > Sign-in options.
• Under PIN (Windows Hello), select I forgot my PIN.
• Follow the prompts to reset your PIN using your Microsoft account credentials or password.

Safe Mode:

• If you're unable to access your account at all, try booting into Safe Mode, where you might be able to reset or bypass the PIN requirement:
• Restart your computer and repeatedly press F8 or Shift + F8 during startup to enter Safe Mode.
• Once in Safe Mode, try accessing your account settings to change or remove the PIN requirement.

Use Microsoft Account Online:

• If resetting from the laptop doesn't work, try resetting your Microsoft account credentials:
• Visit the Microsoft Account Password Reset page and follow the instructions to reset your password.
• Use the newly reset password to log into your laptop.

Create a New Local Account:

• If PIN reset continues to fail, consider creating a new local account to regain access to your system:
• Boot into Safe Mode, then go to Settings > Accounts > Family & other users.
• Add a new user without attaching a Microsoft account.
• Log in using this account and try adjusting PIN settings.

Windows Reset:

• As a last resort, you can perform another reset but choose the Keep my files option to preserve your data:
• Go to Settings > System > Recovery and use the reset option.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,