My HP pavilion X3 60 M convertible will not boot up correctly I’ve use the F11 key and I have a blac

[Rlarr58]

My laptop will not boot up and I’ve use the F11 Key tells me to wait. I’ve been waiting for eight hours nothings happened still have black screen how do I reboot factory reset

[Rlarr58]

Update on model HP Pavilion x360 - 14m-ba013dx

[praveen196]

@Rlarr58 Welcome to HP Community!

I understand that you are unable to boot correctly.

In that case, I would suggest you perform the hard drive test and check.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

If the test is passed, you have to perform the recovery.

You will have to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Rlarr58]

 

[praveen196]

@Rlarr58

Thank you for the failure code.

According to the failure code. The issue with the hard drive.

I would suggest you please contact our phone support and check for the issue.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!