• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-08-2019 12:11 AM - last edited on ‎07-10-2019 12:18 PM by Retired

HP Recommended
Operating System: Unknown

 

HP Spectre x360 Convertible 13-ac0XXHi

 

Hi,

 

I have the same.problem and this was after trying an HP system recovery.

 

Any help appreciated.

 

 

 

 

1 REPLY 1

‎07-10-2019 02:28 PM

HP Recommended

@ilok1,

 

Welcome to the HP Support Community!

 

What is the operating system you are using?

 

I recommend you run a test on the hard drive to make sure that the hard drive is working fine.

 

Follow the below steps to run a test on the hard drive.

  1. Turn on the computer.
  2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.