• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Pavilion Touchsmart 15-b129wm
Microsoft Windows 10 (64-bit)
I turned my laptop on it goes to the loading circle with the hp logo then goes to a blue screen that's says your computer needs to restart after it restarts it says preparing automatic repair for 30 seconds it goes to a black screen
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

Recovery Media will restore the laptop to the original Windows 8. If you upgraded to Windows 10 there is a free option for installation media that Microsoft offers if you are interested.

 

If you didn't make your Windows 8 Recovery Media using the software on the laptop-you can order it from here:
https://support.hp.com/us-en/mediaorder/HP-Pavilion-TouchSmart-15-b100-Sleekbook/5330569/model/54000...

 

Your Manual shows how to replace hard drive:
http://h10032.www1.hp.com/ctg/Manual/c03660406

 

Example of hdd that will work:
https://www.amazon.com/Blue-750GB-Mobile-Hard-Drive/dp/B00C9TEC0Y/ref=pd_lpo_vtph_147_lp_t_2?_encodi...

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

11 REPLIES 11
HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended
For the Memory Quick Check : Passed

For the Hard Drive Quick Check it says SMART Check : Passed but for the Short DST it says Failed

FAILURE ID : PLNEXH-6sc8NU-MFPWXF-60XQ03
HP Recommended
For the Memory Quick Check : Passed

For the Hard Drive Quick Check it says SMART Check : Passed but for the Short DST it says Failed

FAILURE ID : PLNEXH-6sc8NU-MFPWXF-60XQ03
HP Recommended
For Wxtensive Hard Drive Check Smart Check Passed But for Long DST Failed
Failure ID PLNEXH-6sc8NU-MFPWXF-61F003
HP Recommended

DST:Fail means  the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended
Where would I buy be able to buy one also I need to buy a recovery media too with the hard drive?
HP Recommended

 

Recovery Media will restore the laptop to the original Windows 8. If you upgraded to Windows 10 there is a free option for installation media that Microsoft offers if you are interested.

 

If you didn't make your Windows 8 Recovery Media using the software on the laptop-you can order it from here:
https://support.hp.com/us-en/mediaorder/HP-Pavilion-TouchSmart-15-b100-Sleekbook/5330569/model/54000...

 

Your Manual shows how to replace hard drive:
http://h10032.www1.hp.com/ctg/Manual/c03660406

 

Example of hdd that will work:
https://www.amazon.com/Blue-750GB-Mobile-Hard-Drive/dp/B00C9TEC0Y/ref=pd_lpo_vtph_147_lp_t_2?_encodi...

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended
Ok thank you very much this cleared up a lot of things.
HP Recommended

If you did the free upgrade to Windows 10 you have lifetime reinstall rights and won't need Recovery Media from HP. Just make a Windows 10 usb flash drive using the free Download tool at Microsoft site. Install the new hard drive, boot from the flash drive and install Windows 10. If asked for a license key skip it and Windows will activate when connected to MS servers.

https://www.microsoft.com/en-us/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.