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- Re: My Laptop has a black screen after preparing automatic r...

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08-08-2017 01:24 PM
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Accepted Solutions
08-10-2017 12:12 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the computer isn't turning on as it should,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you run a hardware test to ensure there aren't any hardware failures as such?
Have you reset the computer to release excessive static?
While you respond to that, The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-10-2017 12:12 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the computer isn't turning on as it should,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you run a hardware test to ensure there aren't any hardware failures as such?
Have you reset the computer to release excessive static?
While you respond to that, The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.