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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My Omen 17 laptop says the boot device not found

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04-19-2020 03:18 PM
Whenever I boot up my laptop it says that the Boot Device Not Found. I have looked up the solutions to this problem and have done all of them from hard reset, bios default reset, and I took my hard drive out and put it back in. I'm not sure what else to do now about this.
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Accepted Solutions
04-19-2020 06:31 PM
If the hard drive is faulty, none of those things you did would make any difference.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
I am a volunteer and I do not work for, nor represent, HP
04-19-2020 06:31 PM
If the hard drive is faulty, none of those things you did would make any difference.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
I am a volunteer and I do not work for, nor represent, HP
04-19-2020 11:28 PM
Really sorry I marked your answer as the solution, I'm not sure how to unmark it. I did the diagnostic test but I'm not sure what the answers mean. I would love help to understand what it means, I am adding photos of the results with the quick check and the extensive check.