My PC only turns on when battery is disconnected

[Lerebel]

Hello,

Thank you for helping me, 

My Envy Notebook 13-d001ne was working perfectly. Battery is 1 year old and was holding 4-5 hours. The laptop was left on charge for couple of days. When I disconnected it from power and turned it on, it switched off after 1 min.

I put the power back, the charger light was orange and turns blue after 30 sec before turning off. Laptop will not start.

I disconnected the battery, the PC works on power with no problem. As soon as I connect the battery, it stops working at all. Even when connected to power.

1 extra information, (not sure if it's linked) when I succeed to turn the PC on (on power with battery removed), I get the message :

"The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS setup to see if they change.

CMOS Reset (502)"

I've changed the internal BIOS battery with a new one, nothing changed.

Thank you for your help, I'm totally lost

[Dragon-Fur]

@Lerebel 

Welcome to the HP User Community.

This product series was introduced back in 2015.

Perhaps (even likely) the original battery is just bad and can no longer be used.

Open

HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199) - Maintenanc...

Go to Page 28 for Part Number and Replacement procedure

Description                                                       Spare part number
3-cell, 45-Wh, 3.83-Ah, Li-ion battery          816238-850

References / Resources

For those reading,

The RTC battery information is also located in the service guide.

Page 17 (Illustration on Page 14)

RTC battery (includes cable and double-sided adhesive)          829306-001

===============================================

Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

===============================================

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY Notebook - 13-d001ne (ENERGY STAR) 

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Question / Concern Answered, Click "Accept as Solution"

[Lerebel]

Thank you very much for your answer. I believe you are right, my RTC battery 829306-001 might be dead. I tried your solution and tried buying one from https://partsurfer.hp.com/partsurfer?searchtext=829306-001, it's for sale in USA but not from Europe (I am in France). I've searched hours to understand how RTC compatibility works, with no luck. I removed my RTC battery, opened, removed the plastic and I can see DBV Lithium Battery CR2016 3V. When I google this model, I find many of them with different mAh. I found 1 online very similar to mine (DBV Lithium Battery CR2016 3V but with a part number 702853-001 and ASIN number, is it compatible with my laptop?

Thanks 100000 for your support and I really hope to sort out this problem.

Regards