My Recently Bought Pavilion Gaming 15 Machine Won't Boot, Gives BCOD at Every Option; What To Do?

[dacONJA]

Hello HP Community!

I bought this HP Pavilion Gaming 15 machine exactly 2 weeks ago. The store I bought it from told me that they had this model on stock, but when I came around, they only had the exhibition model left. I took that one, and the folks from the store also told me to reset this laptop to factory settings. BTW, I have a 3-year warranty for this machine.

Anyway, when I opened it up, it had Linux Mint onboard, with OEM password. First, I thought that this is the factory reset I had to do (the folks at the store told me that they did this process for 7 hours with a previous customer), but I couldn't get the OEM password, and I didn't call the shop for it either.

Afterwards, I just put u bootable USB with Windows 10 on board and deleted all the partitions and installed Windows 10 on them. It was working like a charm at that moment, even though the SSD would enhance the experience even further. Anyway, I didn't stress this notebook too much, I tried testing its graphics card on Fortnite, that I played for 2-3 hours and that's all. I also listened to lot of music on YouTube and used website CMS like Drupal and Wordpress.

After being on a trip for a week without bringing this machine onboard (so, it wasn't turned on for a week), I started using MS Word 365 to write a paper for my university. At one moment, I had a few tabs opened on Chrome with Deezer being one of them and also MS Word 365 on the other part of the screen. Oh, I also connected the notebook via HDMI to 4K display. 

At one moment, my notebook just froze and showed an infamous "Blue Screen of Death".  Also, the most common errors I ran into were: "0xc00021a", "IRQL_NOT_LESS_OR_EQUAL", "Memory Quick Check: Failed", "Kernel Security Check Failure" and got some .sys and .dll files listed as culprits or something.

• I tried booting it up again but every time it gave me BSOD.
• I tried going to System Restore, which should bring me to Troubleshoot menu, but with no success.
• Tried resetting BIOS settings, but BSOD again.
• Tried a hard reset (holding down the power button for 15 secs and unplugging every peripheral device and AC supply out) and it actually booted up, but 5 seconds later, a BSOD (tried doing this a few times afterwards, but with no success).
• Tried booting from Win 10 bootable USB, with no success (just BSOD all the time).
• Tried booting from Ubuntu and Linux Mint USB and trying to install them or try to access hard drive via GRUB, but no success!

Anyway, when I try installing any Linux distro, it just gives me kernel panic which is esentially the same message as BSOD, if I'm right. So, I did a system diagnostics and apparently my lower memory port is busted. 

Did anyone went through the same problem or know what to do in this situation? I'm really thinking to just leave it at the HP certified technician and let him do the hard work. It's just really surprising how a seemingly viable notebook just got busted after a week of usage (no heavy operations too!). 

[The_Fossette · Accepted solution]

@dacONJA,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the computer is not booting to Windows.

I'll be glad to help you 🙂

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

As you have diagnosed and found it is a hardware issue with the product. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!