• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
HP Recommended
HP 2000-2d28TU Notebook PC
Microsoft Windows 10 (64-bit)

I Tried few solutions that were up on internet  

1. force / hard power reset 

  • By Holding power button for few seconds and then pluging charger back 

2.  bios recovery by key combination 

  • Win + b / v  key 

And even usb external usb bios option but nothing happen's any help would be grateful     Video of problem 

  •  And  device name Hp 2000 given above , pic. of device

Screenshot_2022-12-15-00-33-45-395_com.gallery.player.jpg

Serial no of product

IMG_20221214_230856.jpg

 

1 REPLY 1
HP Recommended

Hi @Tyyu-45,

 

Welcome to the HP Support Community

 

I understand you are facing a Boot-related issue with your HP 2000-2d28TU Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

I really appreciate your efforts on trying to perform all the troubleshooting, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.