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‎02-12-2024 11:54 AM

HP Recommended

Hi,

My zbook 17 G6 laptop started failing to boot, it gets stuck at "Protected by HP Sure Start". I tried to hit ESC to go into the BIOS, and it got stuck there too, displaying the text "Entering Startup Menu..."; tried hitting other F-keys did the same, the text displayed but didn't go into the menu. Then had to press the power button to shutdown. 

I tried to hold the Windows-B keys combo while pressing the power button but nothing happened or it went back to the HP Sure Start logo again. 

This laptop has PCIe NVMe SSD. 

 

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