My computer do not turn on

[Tom219]

 Hi

In this morning,when i was turn on my laptop and this happen

it do not turn on,the screen is dark but the light in keyboard is still working

[Echo_Lake · Accepted solution]

@Tom219

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Tom219]

Thank you

It worked

[Echo_Lake]

@Tom219

Thank you posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!