My computer will not load

[Jciavone08]

My computer will not load to the screen where it asks my password, so it stays on the hp loading screen for a very long time. I have a SMART hard disk error so i ran the system diagnostics and immediately i had an error with my hard drive SMART Check. I do not know how to fix this and i also have a problem with my computer being slow, but this is becoming extensive. I have done many hard resets in the past, so i do not know if it will work at this point. I couldnt find my product so ask if i need more info. My failure ID is Q8FE1W- 7JV8BA-XD7V7A-60FQ03

[visruth · Accepted solution]

Hi


Your current HDD failed. You've to replace HDD with a new one of similar form factor. 2.5 inch 7mm SATA HDD/SSD.

HP would repair this for free if you're within warranty, just give them this failure ID and product details.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Manual: reaching to HDD needs major disassembly
http://h10032.www1.hp.com/ctg/Manual/c04409502

You've to get good technician to do the job.

Specs: http://support.hp.com/vn-en/document/c04532024

Use the recovery discs/USB to factory reset OS after replacement.


Take our the current drive, use SATA to USB adapter for connecting old HDD to another PC, then copy data.
https://www.walmart.com/ip/StarTech.com-USB-3.0-to-2.5-SATA-III-Hard-Drive-Adapter-Cable-w-UASP-Stor...


Regards

Visruth

[Jciavone08]

I dont even need any of the data on the computer. Would i be able to replace the hard drive then do a reset and it be fixed? Because my computer was already slow and i dont need the data because i can just download it again becausr it isnt very much.

[visruth]

Yes that's how you do it.