My computer won't turn on after a online virus

[Yessivilla98]

My computer won't turn on after a online virus how do I turn it back on it's brand new 

[WAWood]

@Yessivilla98 

Of your computer got infected by a virus, the only thing you can do now is attempt a total factory reset.

To do that, you press the F11 key repeatedly while rebooting, and when the HP Startup Menu appears, you choose the option to do a reset.

IF that works, it will take a few hours to complete, but when done, your PC will be like it was when you first opened it.

If that does not work, you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they can not fix it, then you need to explore what options you have for getting it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836