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Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 1 of 3 (834 Views)
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My desktop won't let me type in password.

Product Name: Hp Pavilion 510-a010
Operating System: Microsoft Windows 10 (32-bit)
I just bought my computer 10 days ago. Yesterday, Hp Support Assistant prompted me to download 5 updates, but in the middle of downloading the first update it froze. I restarted the desktop by pushing the power button. Now it when it starts up the screen won't change to the part where I'm supposed to type in my password. And the symbol for the Internet connection has a red x on it.
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Re: My desktop won't let me type in password.

That is indicative of an operating system problem.

 

Did you make recovery media?

 

You might consider using HP Recovery Manager to return you PC to its factory delivered state.

 

Press the power button from an off condition and immediately tap the F11 key.

 

That should invoke the recovery manager. CHoose factory image recovery and follow the prompts.

 

Take a look at the following information at the support portal for your PC.

http://support.hp.com/in-en/product/HP-Pavilion-510-a000-Desktop-PC-series/11926417/model/11955260/document/c04762483/

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Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 3 (817 Views)

Re: My desktop won't let me type in password.

[ Edited ]

That is indicative of an operating system problem.

 

Did you make recovery media?

 

You might consider using HP Recovery Manager to return you PC to its factory delivered state.

 

Press the power button from an off condition and immediately tap the F11 key.

 

That should invoke the recovery manager. CHoose factory image recovery and follow the prompts.

 

Take a look at the following information at the support portal for your PC.

http://support.hp.com/in-en/product/HP-Pavilion-510-a000-Desktop-PC-series/11926417/model/11955260/d...

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 3 of 3 (797 Views)

Re: My desktop won't let me type in password.

Yes, Thank you so much System Recovery worked! The problem was that my computer was set to download updates automatically. When I downloaded them manually, they got downloaded twice which confused my computer. Bios and Restore point did not work, so Recovery was my last option.
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