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‎03-05-2016 11:41 PM

HP Recommended
Product: envy x360 convertible
Operating System: Microsoft Windows 10 (64-bit)
A few days ago I tried switching on my laptop but it didn't start up. The only light that showed was the led that showed it was charging when I plugged in the power cable (the led turned white when the battery was fully charged). With the full charge I tried switching it on but it didn't even blink.
The laptop's only a few months old and it was working perfectly the day before.
Any help would be appreciated. Thanks!
30 people had the same question
16 REPLIES 16

‎03-06-2016 04:15 AM

HP Recommended

If the power adapter is connected, what color is the led?

Is it a solid color or is it blibking?

 

 

hard reset:

 

Try both of the following

Press and hold the power button for 15 seconds.

Press and hold the power and mute buttons for 15 seconds.

 

 

 


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‎03-06-2016 05:39 AM

HP Recommended
The led color was solid when the adapter was connected.
I tried both of the hard reset options but it still doesn't work.
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‎03-06-2016 07:23 AM

HP Recommended
@tomiwaj wrote:
The led color was solid when the adapter was connected.
I tried both of the hard reset options but it still doesn't work.

I mean  when you connect it now.

 

What is the color and is it solid or blinking?


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‎03-06-2016 12:15 PM

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Now, it's a solid amber
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‎03-07-2016 01:27 AM - edited ‎03-07-2016 01:31 AM

HP Recommended

That means that it is charging.  

 

If it is solid white, then it is fully charged.

 

It should charge to full within a couple of hours if it is turned off. 

 

If it does not, that means there is a problem. This is an issue that wil require warranty service. Use the following link to access support options.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-m6--w100-x360-Convertible-PC/8499296/model/8...


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‎03-07-2016 02:55 AM

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It did change to solid white after a few hours. What do I do now?
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‎03-07-2016 03:04 AM - edited ‎03-07-2016 08:06 AM

HP Recommended

It should start after a hard reset.

 

If it does not, its time to contact HP for warranty service.

 

See my previous post for the links to contact HP.  

 

I have asked to have your issue escalated. 


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‎03-07-2016 07:08 AM

HP Recommended

@tomiwaj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
 
I work on behalf of HP
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‎09-06-2016 08:49 AM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Re-My-envy-x360-m6-w103dx-with-full-battery-won-t-turn-on/m-p/5752773#U5752773

Moved to a unique thread

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