Post new question
Question
Reply
 
Top Student
Posts: 6
Member Since: ‎03-05-2016
Message 1 of 15 (13,840 Views)

My envy x360(m6-w103dx) with full battery won't turn on

Product Name: envy x360 convertible
Operating System: Microsoft Windows 10 (64-bit)
A few days ago I tried switching on my laptop but it didn't start up. The only light that showed was the led that showed it was charging when I plugged in the power cable (the led turned white when the battery was fully charged). With the full charge I tried switching it on but it didn't even blink.
The laptop's only a few months old and it was working perfectly the day before.
Any help would be appreciated. Thanks!
0 Kudos
Provost
Posts: 42,964
Member Since: ‎01-07-2009
Message 2 of 15 (13,821 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

If the power adapter is connected, what color is the led?

Is it a solid color or is it blibking?

 

 

hard reset:

 

Try both of the following

Press and hold the power button for 15 seconds.

Press and hold the power and mute buttons for 15 seconds.

 

 

 

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered, please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 6
Member Since: ‎03-05-2016
Message 3 of 15 (13,811 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

The led color was solid when the adapter was connected.
I tried both of the hard reset options but it still doesn't work.
Provost
Posts: 42,964
Member Since: ‎01-07-2009
Message 4 of 15 (13,795 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on


tomiwaj wrote:
The led color was solid when the adapter was connected.
I tried both of the hard reset options but it still doesn't work.

I mean  when you connect it now.

 

What is the color and is it solid or blinking?

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered, please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 6
Member Since: ‎03-05-2016
Message 5 of 15 (13,786 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

Now, it's a solid amber
Provost
Posts: 42,964
Member Since: ‎01-07-2009
Message 6 of 15 (13,768 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

[ Edited ]

That means that it is charging.  

 

If it is solid white, then it is fully charged.

 

It should charge to full within a couple of hours if it is turned off. 

 

If it does not, that means there is a problem. This is an issue that wil require warranty service. Use the following link to access support options.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-m6--w100-x360-Convertible-PC/8499296/model/8...

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered, please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 6
Member Since: ‎03-05-2016
Message 7 of 15 (13,760 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

It did change to solid white after a few hours. What do I do now?
Provost
Posts: 42,964
Member Since: ‎01-07-2009
Message 8 of 15 (13,758 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

[ Edited ]

It should start after a hard reset.

 

If it does not, its time to contact HP for warranty service.

 

See my previous post for the links to contact HP.  

 

I have asked to have your issue escalated. 

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered, please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Moderator
Posts: 15,513
Member Since: ‎09-30-2014
Message 9 of 15 (13,750 Views)

@tomiwaj   I have brought your issue to the attention of...

@tomiwaj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
 
I work on behalf of HP
Honor Student
Posts: 4
Member Since: ‎03-23-2012
Message 10 of 15 (13,412 Views)

Re: My envy x360(m6-w103dx) with full battery won't turn on

I too am having this same issue with my  HP ENVY x360 - m6-w101dx. I have a solid white light. There is nothing else plugged into it. The battery is not warm. It was plugged in the last time I used. I went to bed, woke up and it was a black screen. There are no sounds or vibration to indicate thatbthe hard drive or  anything else is running. I have already tried both Hard Resets. Any of other suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation