My envy x360 screen is black.

[Ldubau]

My envy x360 laptop's power is on, but the screen is black. 

[Kuroi_Kenshi]

Hi @Ldubau,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Perform a Hard Reset:

Performing a hard reset can fix many hardware and software issues.

• Step 1: Turn off the computer.
• Step 2: Disconnect all external connected devices (e.g., USB drives, printers) and remove the AC adapter.
• Step 3: Hold the power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
• Step 4: Reconnect the AC adapter (but do not connect any devices yet), then turn on the computer.

2. Check for Display Issues:

• Step 1: Connect an external monitor to determine if the issue is with the screen or the computer.
  • Step 1.1: Connect an external monitor using an HDMI cable.
  • Step 1.2: Press Windows Key + P to switch the display mode, and select “Extend” or “Duplicate.”
• Step 2: If the external monitor works, it may be a screen or LCD cable issue.
• Step 3: If the external monitor does not show anything, it could be more significant hardware or software issues.

3. Reset BIOS:

• Step 1: Turn off the computer and connect the AC adapter.
• Step 2: Press and hold the Windows + B keys together while pressing the Power button for 2-3 seconds, then release the Power button but continue holding the Windows + B keys until you hear beeping or see something on the screen.
• Step 3: The BIOS will try to recover; follow the on-screen instructions.

4. Check for Loose Connections:

Sometimes, internal display cables might slightly disconnect.

• Warning: This may involve opening the laptop casing. If you are not comfortable, seek assistance from HP support.
• Step 1: Carefully remove the back panel.
• Step 2: Check the connections to ensure everything is securely connected.

5. Perform a System Restore (If Possible):

If you can get the screen to display temporarily.

• Step 1: Boot into Safe Mode by pressing F8 during startup.
• Step 2: Perform a system restore to roll back recent updates or installations that might have caused the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,