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HP Recommended
HP ZBook Fury 16 G10 Mobile Workstation PC (7B632AV)
Microsoft Windows 11

The HP support assistance informed it need reboot because of firmware update. 
it keeps looping informing

firmware updates in progress please wait 

I waited for 5 hours it keeps looping with fan on full speed. 
Talked with hp support which asked me to press different key combinations 

3 REPLIES 3
HP Recommended

When the laptop power cycles, keep tapping the F10 key.  That jumped me to a different screen which said it detected corrupt IME FW and repaired it.  Computer booted after that ok.  Shameful that no-one from HP is replying to customers stuck with an unusable laptop. 😐

HP Recommended

Thank you so much for your help. 

HP Recommended

I recently saw and recovered from this issue, myself.

 

Note that the timing for entering the key combo (F10, ESC, whatever) is important. Right after power up won't work, during the "Updating firmware; please wait" won't work. Those keys will only be honored just prior to the "boot loop" starts again. The fans will spin down, the screen will go blank and then there'll be a brief moment when the HP Lupus (Wolf would be FAR too generous a name for this crap!) logo appears. It is only during that moment in time that these keys are honored, and you can actually get somewhere! NO/ZERO amount of random key presses will get you anywhere until this point in the "boot loop" time.

Very annoying that HP would release firmware/BIOS code updates with bugs like this and that their support staff would be so ignorant as to the possible solutions! Given the state of the industry, regrettably not surprising, but extremely annoying!

Oh, and you're welcome!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.