My hp Envy x360 will not turn on.

[Carla141]

I had some automatic updates. Everything seemed to work fine. The next day I went to turn on my computer and nothing came on. Power cord seem to be fine. 

[Echo_Lake]

@Carla141

Thank you for posting on the HP Support Community.

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step 2 BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. this should fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Carla141]

@Echo_Lake My product number is 1KS76UA#ABA. I have tried all the trouble shooting stuff. When the power cord is plugged in the little light is on that is next to where the power cord plugs into the computer. It just doesn't turn on. There is no motor sound or nothing. Completely dead.

[Echo_Lake]

@Carla141
This sounds like hardware related issue with the laptop, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.