My labtop won't allow me to put in my password for login purposes

[NDF59]

I have an HP labtop which will not allow me to input my password for login purposes 

[VikramTheGreat]

Hi @NDF59,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP laptop is not allowing you to input your password at the login screen. Here are a few steps you can try to resolve the issue:

1. Check for Keyboard Input Issues

• Try typing in a different field (like the username) to see if the keyboard is working.
• Use an external USB keyboard to test if the built-in keyboard is faulty.
• Make sure Caps Lock or Num Lock isn’t interfering with your password.

2. Restart the Laptop

• Hold down the Power button for 10 seconds to force a shutdown.
• Wait a few seconds, then power it back on.

3. Boot into Safe Mode

If the keyboard works in BIOS or Safe Mode, the issue may be with Windows:

1. Turn off the laptop.
2. Turn it on and immediately press F8 or Shift + F8 repeatedly (older systems).
3. If that doesn’t work, interrupt the boot 3 times to trigger Windows Recovery Environment.
4. Go to:
   • Troubleshoot > Advanced Options > Startup Settings > Restart
   • Then select Safe Mode with Networking

4. Use On-Screen Keyboard

At the login screen:

• Click the Ease of Access icon (bottom-right corner).
• Select On-Screen Keyboard and try typing your password with it.

5. Perform a System Restore or Reset

If none of the above work:

• Boot into Windows Recovery Environment (as above).
• Choose Troubleshoot > Advanced Options > System Restore or Reset this PC.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat