My laptop completely freezes when i play a game.

[iHave_a_Problem]

Serial numbers i have found

Model: (hp pavillion) 15-bc076nd

Model:726NGW (warranty)

[MKazi]

@iHave_a_Problem

Thanks for replying with the information. Your HP Pavilion 15-bc076nd laptop has decent hardware in it to support such games. Click here to view the hardware specifications.  

Let me know how the performance is after performing the steps from my previous post. All the best! 🙂

[iHave_a_Problem]

i noticed my laptop didnt got enoough air too cool the video card because its summer and quite hot outside. the laptop shuts itself down once it gets too hot. so i lifted my laptop and it hasnt frozen yet

[Jeet_singh · Accepted solution]

Hi @iHave_a_Problem,

Thank you for replying,

I appreciate your time and efforts,

Kudos to you for trying out the steps before reaching out to us.

As I understand this definitely looks to be an issue with the computer not cooling as you have correctly pointed out, don't worry as I have a few steps and suggestions which should help you resolve this issue.

The following list describes some of the issues caused by overheating in the notebook:

· Games stop responding during play.

· Windows stops responding during use.

· Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

· When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

The following list describes some causes of excessive heat:

· Dust inside the laptop.

· A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

· Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

· High ambient room temperature.

Step 1: Removing dust and lint by cleaning vents

Step 2: Ensuring proper space for ventilation

Step 3: Updating the BIOS

Step 4: Using HP CoolSense technology

Step 5: Placing the notebook in a cooler room

Step 6: Testing for hardware failure

Symptoms of heat issues and causes of excessive heat

Please perform the steps suggested and get back to us with the results for for further assistance.

Cheers!

[iHave_a_Problem]

wow updating the bios realy worked.  i will accept this as the solution

[Jeet_singh]

Hi @iHave_a_Problem,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,