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‎07-05-2024 11:13 PM - edited ‎07-06-2024 02:21 AM

HP Recommended
Product: Hp Envy x360 15-ee1093cl
Operating System: Microsoft Windows 11

Soo i had my phone plugged into a usb port to leave my phone charging but when i hit restart on my phone as it was being a little slow the hp laptop just blinked off. no charge light, nada. i really don't know what to do and holding the power button doesn't do anything, pls help.

3 REPLIES 3

‎07-06-2024 10:28 AM

HP Recommended

Sounds like you were using your laptop to charge your phone, right?

 

Was the laptop plugged in when you were doing that?

 

And, were you monitoring the battery level on your laptop at the time?



I am a volunteer and I do not work for, nor represent, HP
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‎07-06-2024 05:14 PM

HP Recommended

Indeed i was using my laptop to charge my phone and the laptop was plugged in. Also, the battery level was on 100% making me believe it's a battery failure

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‎07-07-2024 10:44 AM

HP Recommended

Yes, that's possible -- but slowness is not due to battery power, or the lack thereof; instead, slowness is due to a failing drive.

 

So, how slow is it, and is it still slow now?



I am a volunteer and I do not work for, nor represent, HP
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