Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

My laptop doesn’t switch on. the caps lock only keeps on blinking, nothing appears on the screen.

Microsoft Windows 10 (64-bit)

Product : N5YO9UA#ABA

Model : 15-f387wm

Black HP Laptop 

The laptop is just not switching on. I didn’t do anything to it. The caps lock only blink when you press the power button. The screen doesn’t show 

Level 15
Level 15
23,591 23,373 2,020 7,375
Message 2 of 2
Flag Post
HP Recommended

My laptop doesn’t switch on. the caps lock only keeps on blinking, nothing appears on the screen.



Product introduced mid-to-late 2015 to 2018 (depends on region)


Start here:

 Computer Does Not Start and Emits an LED or Beep Code


and / or

No Power or No Boot Troubleshooting

Scroll down, open More Solutions


Read about and then download and run the hardware diagnostics to check for hardware failure(s).


References (where to find the suggested solutions and more help)



Select Topic Startup or Shutdown


Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Notebook - 15-f387wm (Touch) (ENERGY STAR)



If you would like to contact HP Technical Support...

HP Technical Support - HP Contact Information



  • Use the serial number of the device to submit the case (do not post that information on the Community).


  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.


  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.


  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  


  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.



“Everywhere” Contact Information - HP Technical Support


HP World-Wide Support

 Select your region and follow the prompts


Option:  Contact HP Technical Support - Regions


USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest



  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist


Option - HP Support is on Facebook!

HP on Facebook


From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls




Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.




Kind Regards,
0 Kudos
Tags (1)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation