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Ericus461
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My laptop doesn’t switch on. the caps lock only keeps on blinking, nothing appears on the screen.

N5YO9UA#ABA
Microsoft Windows 10 (64-bit)

Product : N5YO9UA#ABA

Model : 15-f387wm

Black HP Laptop 

The laptop is just not switching on. I didn’t do anything to it. The caps lock only blink when you press the power button. The screen doesn’t show 

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Flag Post
HP Recommended

My laptop doesn’t switch on. the caps lock only keeps on blinking, nothing appears on the screen.

@Ericus461 

 

Product introduced mid-to-late 2015 to 2018 (depends on region)

 

Start here:

 Computer Does Not Start and Emits an LED or Beep Code

 

and / or

No Power or No Boot Troubleshooting

Scroll down, open More Solutions

Open USE HP PC HARDWARE DIAGNOSTICS

Read about and then download and run the hardware diagnostics to check for hardware failure(s).

 

References (where to find the suggested solutions and more help)

 

Troubleshooting 

Select Topic Startup or Shutdown

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Notebook - 15-f387wm (Touch) (ENERGY STAR)

 

 

If you would like to contact HP Technical Support...

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

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Kind Regards,
Dragon-Fur
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