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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My laptop is acting odd after a restart

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12-01-2018 07:28 PM - edited 12-01-2018 07:54 PM
So after deleting some VERY old drivers from another computer, i reset the laptop and now this happens: the laptop boots to the screen before the login, but its all black except for the mouse pointer which blinks in and out and gets reset to the middle of the screen, and the wifi icon in the bottom left blinks in the out every once in a while... i cant for the life of me find out how to fix this
Solved! Go to Solution.
Accepted Solutions
12-05-2018 02:26 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing system not booting up an issue with the HP 15-G019wm Notebook PC.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Please attempt the below steps:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Run the System Diagnostics tests
For more steps, click here
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee
12-05-2018 02:26 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing system not booting up an issue with the HP 15-G019wm Notebook PC.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Please attempt the below steps:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Run the System Diagnostics tests
For more steps, click here
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee