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‎04-17-2019 11:17 AM

HP Recommended
Product: HP - A8 6TH GEN - 15 - BG001AX
Operating System: Microsoft Windows 8.1 (64-bit)

Halo sir

My laptop HP apu quad core model : 15bg001ax. It is not turning ON. Even when I connect with AC adapter , it is not working , the charging led is not glowing and no response from laptop . It seems to be DEAD. I had also tried , unplugging battery and pressed power button .For few minutes .I tried for many times but No use. What is the solution sir. Even I bought laptop before 1.5 years. Just fed up off it. Give my solutuon sir.. ?????

1 REPLY 1

‎04-18-2019 11:56 AM

HP Recommended

Hello @Karthi13 

 

Thank you for posting in the HP Support Community.

 

If the charger is plugged in and the charging led is not glowing, then it might be some power issue, charger issue.

Please, stay focused and read all the steps in this official article here >> https://support.hp.com/us-en/document/c00363266

 

If it doesn't work, try with a replacement AC power adapter (charger) >> https://support.hp.com/bg-en/document/c00520482

Depending on local legislation, you might be able to return back (get a refund) for a test charger if the problem turns out not to be charger related.

 

Let me know how it goes - provide details. Thanks

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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