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- My laptop kept on showing a blue screen with a sad face. The...

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09-22-2019 05:32 AM
Product: 15-rbOO1nia
Operating System: Microsoft Windows 10 (32-bit)
The laptop kept on showing a blue screen with a video_tdr_failure message. Then I tried to do a reset then it would fail. Aftee a while it kept blinking with a black screen and wouldn't do anything else
1 REPLY 1
09-24-2019 04:33 PM
@Nomfy Welcome to HP Community!
Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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