• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎07-23-2022 05:10 AM

HP Recommended
Product: HP Notebook 15-da1013ne
Operating System: Microsoft Windows 10 (64-bit)

My laptop not turning on without giving an initial ac power. No problem to the ac adapter and battery. When it start to turning on the ac adapter can remove and then laptop can run with battery power.

I replaced battery recently. after that i got this problem.

 

HPLaptop,15-da1013ne,5QX22EA#ABV,CND922281Y,1y1y0y

Category:
1 REPLY 1

‎07-23-2022 08:43 AM

HP Recommended

Hello @Farsine 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.41 Rev.A50.9 MBMay 16, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A1.0 MBMar 26, 2021Download

Intel Dynamic Tuning Driver

8.7.10201.13396 Rev.A6.8 MBMar 26, 2021Download

Intel Management Engine Interface (MEI) Driver

2036.100.0.1024 Rev.A17.8 MBMar 26, 2021Download

Intel Rapid Storage Technology Driver

17.9.1.1009 Rev.A28.4 MBMar 26, 2021Download

 

(4) Reboot and test again ... 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.