My laptop says user name or password are incorrect but work on my phone and other comp.

[Madkins74]

Also before it get to where I can put in password it says just a moment for 30 minutes 

[IT_WinSec]

Hello @Madkins74

Welcome to the HP Support forum.

* Do you mean Windows does not accept your login credentials and is this Microsoft online/connected account (MCA) ? Do you use an email address as a login username ?

* If the PC is still stuck on "Please, wait..." screen, remove any power sources/cords, then press and hold the power-on button for 5-6 seconds. The PC should power off. Wait a second and press the power-on button once to start the PC back. Are you able to start the PC normally now and see the login screen ?

* Please, refer to this TKB article for general information >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/I-forgot-my-password-Can-HP-help-me-reset-it/...

* If you are sure the credentials are OK but just not accepted, you may try using the System Restore function in attempt to "turn back time". Check the steps here >> https://support.hp.com/za-en/document/c03327545#AbT5

System Restore is a software program available in all modern versions of Windows. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. You can also create a restore point yourself. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Let me know how it goes