My laptop screen is black, red wifi button-blue caps lock button

[Mik999]

Model: g6-2297ee

I have a problem booting my laptop, I get black screen and the buttons (wifi-caps) lights don't flicker, they stay on. I need help to be able to use it again.

[Echo_Lake]

@Mik999
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

• Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

  Next step, BIOS default: 

• Turn off the computer and wait five seconds.
• Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
• Press F10 to Save and Exit.
• Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.