My laptop screen is blank

[Z211]

I tried turning my laptop on and only the power led light turned on, no sounds and the screen didn't display anything 

[A_Gayathri]

Hi @Z211 , 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop screen is blank and you're experiencing issues with it not displaying anything, there are several troubleshooting steps you can try to identify and potentially resolve the problem. Here's a step-by-step guide:

Check Power Connection:

• Ensure that your laptop is properly connected to a power source.
• Try a different power outlet or use a different power adapter (if available).

Hard Reset:

• Disconnect the power adapter and remove the laptop battery (if applicable).
• Hold down the power button for about 15 seconds.
• Reconnect the power adapter (skip this step if you removed the battery) and turn on the laptop.

External Display:

• Connect your laptop to an external monitor or TV using the appropriate cable.
• If the external display works, it could indicate an issue with your laptop's screen or the internal components.

Check for LED Indicators:

• Observe any LED indicators on the laptop. Different models have different indicator lights.
• Check if there are any specific error codes indicated by blinking lights or patterns.

Boot into Safe Mode:

• If you hear the laptop powering on but don’t see anything on the screen, try booting into Safe Mode.
• Restart the laptop and continuously press the F8 key until you see the Advanced Boot Options menu.
• Choose "Safe Mode" and see if the laptop boots successfully.

BIOS/UEFI Settings:

• Access the BIOS or UEFI settings by pressing the appropriate key during the initial startup 
• Check if the display settings are correct and make any necessary adjustments.

Update Graphics Drivers:

• If you can access Safe Mode, update your graphics drivers.
• Right-click on the Start button, select "Device Manager," expand the "Display adapters" section, right-click on your graphics card, and choose "Update driver."

System Restore:

• If you recently installed new software or drivers, use System Restore to revert your system to a previous state.
• Boot into Safe Mode and access System Restore from the Advanced Boot Options menu.

Hardware Diagnostics:

• Many laptops have built-in diagnostics tools. Refer to your laptop's manual for instructions on running hardware diagnostics.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Z211]

The problem still persists, but now there's an error message on a black screen and the message is in blue, " Hard disc 3F0" this message shows for a few minutes then the screen goes black 

[A_Gayathri]

@Z211,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Z211 ,

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

Please use the following link to create a case number, then call and it may help speed up the call process: 

• Step 1. Open link:  https://support.hp.com/us-en/contact-hp
• Step 2. Sign in / sign in as a guest
• Step 3. Enter the product number or select auto-detect
• Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appears.

Note: Out-of-warranty product repair will cost.

Keep me posted on further assistance. Hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, That'll help us and others see that we've got the answers!

I am an HP Employee

Take care and have a good day.

Gaya1239 – HP Support.