My laptop shut down due to low power then after I plugged it in on solar power it wont start

[Tmuzah]

My laptop shut down due to low power but when I pugged it in on solar power it isn't powering on even thou its indicating that it is charging 

[Sneha_01]

Hi @Tmuzah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop shut down due to low power and won’t start even though it’s plugged in and charging (as indicated), there could be several potential issues. Here’s a step-by-step guide to troubleshoot and hopefully resolve the problem:

1. Verify Power Source

Check Solar Power Setup:

• Ensure that your solar power setup is working correctly and providing sufficient power. Verify that the solar charger and its connections are functioning properly.

Test with a Different Power Source:

• If possible, plug your laptop into a standard AC power outlet to see if it powers on. This helps determine if the issue is with the solar power setup or the laptop itself.

2. Perform a Hard Reset

Disconnect All Power Sources:

• Unplug the laptop from the solar charger or any other power source.
• Remove the battery if it's removable (check your laptop’s manual if you’re unsure).

Hold the Power Button:

• Press and hold the power button for 15-30 seconds to discharge any residual power.

Reconnect Power:

• Reinsert the battery (if it was removed) and plug the laptop back into the solar power or another power source.

Try to Power On:

• Press the power button to see if the laptop starts.

3. Check Battery and Charging Indicator

Check Battery Health:

• If the laptop powers on, check the battery health in the operating system settings (for Windows: Settings > System > Battery; for macOS: About This Mac > System Report > Power).

Ensure Proper Charging:

• Verify that the charging indicator is lit and stable. If it’s flashing or showing a different color, there might be an issue with the battery or power supply.

4. Inspect Charging Components

Examine Charging Cables and Ports:

• Check all cables and connectors for damage or loose connections. Ensure the laptop’s charging port is clean and free from debris.

Test with Different Charger:

• If you have access to another compatible charger, try using it to see if the laptop powers on.

5. Perform a Battery Check

Battery Reset:

• For laptops with built-in batteries, some models have a dedicated battery reset button or pinhole. Check your laptop’s manual for instructions on how to perform a battery reset.

I hope this helps.

Take care and have a good day

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support