cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
msstern01
New member
1 0 0 0
Message 1 of 2
112
Flag Post

My laptop stopped working two weeks after I received it

HP Recommended
HP 17-by3063st 17.3" Notebook
Microsoft Windows 10 (64-bit)

I have a lap top that I bought on 8/15/2020. two weeks after I bought it, the laptop stopped working. Nothing happened that would cause this to such an event, it didn't fall or got banged. I've  used all the remedy suggestions offered by the HP website, but to no avail. At one point I was able to get to the BIOS to change the boot configurations so it would boot from a USB flash drive, on witch I installed system repair software This started the lap top, but didn't install windows 10. This was as far as I could go. Since than it doesn't respond to anything. The only thing that still happens, is that when when I plug it in to the electricity, the light at the power port goes on. I thank anybody who can help me. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,000 6,998 304 370
Message 2 of 2
Flag Post
HP Recommended

Hi @msstern01,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation