My laptop suddenly shut down.

[Kupukka]

Hello,

My laptop HP Victus 15 suddenly shut down. I don't know what happened but I was using my lapton and then suddenly shut down. Someone can me helping me? What can I do? 

Cheers

[Max3Aj · Accepted solution]

@Kupukka, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Let’s try to get this sorted out together. Sudden shutdowns can be caused by a few different things, so we’ll walk through them step-by-step.

First Things First — Quick Checks:

1. Was the laptop hot to the touch?
   • If yes, it might have overheated and powered off to protect itself. Let it cool down for 10–15 minutes before trying to turn it on again.
2. Plug in the charger.
   • Make sure your charger is working and securely connected.
   • Look for any signs of life: lights, fan spinning, keyboard backlight, etc.
3. Hold the power button for 10–15 seconds, then press it again.
   • This forces a power reset. Try this even if nothing seems to happen at first.

If It Turns On, Do This Next:

1. Check Event Viewer (Windows):
   • Press Win + X → choose Event Viewer → look under System logs for anything marked “Critical” or “Kernel-Power”.
2. Run HP Hardware Diagnostics:
   • Restart the laptop and press F2 repeatedly until the HP PC Hardware Diagnostics screen appears.
   • Run the System Test or at least the Memory and Hard Drive tests.
3. Check Thermals and Fan Speeds:
   • Use software like HWMonitor or Core Temp to check if your CPU/GPU is running too hot.
   • If temps are often above 85°C, it may need cleaning or repasting.

If It Doesn't Turn On at All:

1. Try a Hard Reset:
   • Disconnect everything (power, peripherals, USB, etc.).
   • Hold the power button for 15–20 seconds.
   • Plug in only the charger and try again.
2. Check Power LED or Charging Light:
   • If there’s no light, the charger or motherboard might be faulty.
   • Try a different charger if available.
3. Listen for Beeps or See Blinking Lights:
   • HP laptops sometimes use these to signal errors.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support