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HP Recommended
HP ENVY Laptop - 13-ba0030ca

My computer will not boot up, no lights come on. Battery is charged 

1 REPLY 1
HP Recommended

Try a hard reset

 

Turn on the computer by holding the power button down for 20 full seconds then release. Press the Power button one more time (if necessary) to start the computer.

 

Beep codes and reset instructions
Click here for Laptop codes
Click here for AIO or desktop codes


Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center


if not in warranty then


On a laptop, remove cover plate to get access to the memory. If there is no cover plate then search youtube for a disassembly video.



Discharge static electricity by touching a finger to metal frame or case before removing memory sticks.
Clean the memory contacts with eraser, use air duster, reseat memory.

Reseat one at a time if necessary to find the bad one if the problem is the memory.


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