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HP Recommended

My notebook14 wont let me get past the blue screen that continues to go to the same bluescreen. 

1 REPLY 1
HP Recommended

@Brad194, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding a Notebook Stuck in a Boot Loop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP Notebook 14 is stuck in a boot loop and won't start correctly, there are several troubleshooting steps you can follow to resolve this issue. Here is a systematic approach:

Step 1: Perform a Hard Reset

  1. Turn off the laptop.
  2. Disconnect any external devices and remove the battery (if it's removable).
  3. Press and hold the power button for about 15 seconds.
  4. Reconnect the battery and plug in the charger.
  5. Turn on the laptop and see if the issue is resolved.

Step 2: Use Startup Repair

  1. Turn on the laptop and immediately press the F11 key repeatedly until the Choose an option screen appears.
  2. Select Troubleshoot > Advanced options > Startup Repair.
  3. Follow the on-screen instructions to complete the startup repair.

Step 3: Boot into Safe Mode

  1. Turn on the laptop and press the F11 key repeatedly until the Choose an option screen appears.
  2. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After restarting, press the number key 4 to boot into Safe Mode.
  4. Once in Safe Mode, try to identify and resolve software conflicts which may include uninstalling recently installed programs or drivers.

Step 4: Perform System Restore

  1. Turn on the laptop and press the F11 key repeatedly until the Choose an option screen appears.
  2. Select Troubleshoot > Advanced options > System Restore.
  3. Follow the on-screen instructions to restore the system to a previous state before the issue started.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.