My new HP laptop is stuck in some log in loop and I can’t use it at all

[Packster]

It will not move on from the logging in screen. I click user id and it says it’s not connected to the internet 

[Raj_05]

Hi @Packster,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

This issue sounds like your HP laptop is stuck on the login screen and can't proceed due to a lack of internet connectivity. Here’s how you can troubleshoot.

Restart Your Laptop

• Hold the power button until the laptop turns off.
• Wait a few seconds, then power it back on.

Check Internet Connection

• If you're using WiFi:
  • Look for a WiFi icon on the login screen.
  • If it's visible, click it and connect to your WiFi network.
  • Enter the WiFi password if prompted.
• If no WiFi option appears, try using an Ethernet cable to connect your laptop directly to your router.

Use a Local Account

If your laptop is stuck because of a Microsoft account, you can switch to a local account:

1. Restart in Safe Mode:
   • Turn the laptop off, then back on.
   • As soon as it starts booting, press the F8 key repeatedly to access the Advanced Boot Options.
   • Select Safe Mode with Networking.
2. Once in Safe Mode, log in using your local credentials.

Perform a Network Reset

If you can’t connect to WiFi:

• Restart the laptop and enter the Windows Recovery Environment (WinRE):
  • Turn the laptop on and off three times during boot-up to trigger WinRE.
  • Select Troubleshoot > Advanced Options > Command Prompt.
• Type the following commands:

netsh int ip reset
netsh winsock reset
 

• Restart your laptop.

[Raj_05]

Reset Your Laptop

If all else fails:

• Boot into WinRE by turning it on and off three times during startup.
• Navigate to Troubleshoot > Reset this PC.
• Choose Keep my files to reset without losing personal data.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support