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‎05-11-2026 08:16 AM

HP Recommended

I'm using an HP 17-c2000 (4V792AV) notebook computer, but it keeps restarting unexpectedly during startup. HP Support Assistant checks the OS system and performs hardware diagnostic tests, but no problems are detected. The BIOS also shows as up-to-date. I don't know the cause.

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1 REPLY 1

‎05-13-2026 02:30 AM

HP Recommended

Hi @xiaoshan1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I acknowledge the situation with your HP 17‑c2000 (4V792AV) notebook restarting unexpectedly during startup. Thank you for sharing the details about the diagnostics and BIOS update. 

 

Since no issues were detected, let us proceed with recommended steps to restore normal startup:

 

Hard Reset

  • Shut down the notebook.
  • Disconnect the power adapter and remove the battery (if removable).
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and adapter, then power on.

 

Run HP Hardware Diagnostics (UEFI)

  • Turn off the notebook.
  • Press the power button, then immediately press Esc repeatedly until the Startup Menu opens.
  • Press F2 to open HP PC Hardware Diagnostics.
  • Run the System Tests (Quick Test and Extensive Test) to check hardware thoroughly.
  • Reference: HP PC Hardware Diagnostics (UEFI)

 

System Recovery from HP Recovery Partition

  • Restart the notebook and press F11 repeatedly during startup.
  • This opens HP Recovery Manager.
  • Choose System Recovery to restore the operating system.
  • Reference: HP System Recovery Options

 

Create HP Recovery Media (if recovery partition is inaccessible)

  • Use the HP Cloud Recovery Tool on another Windows PC.
  • Insert a USB drive (minimum 32 GB).
  • Download and run the tool to create recovery media.
  • Reference: HP Cloud Recovery Tool 

 

BIOS Default Reset

  • Restart the notebook and press F10 to enter BIOS Setup.
  • Press F9 to load BIOS defaults, then press F10 to save and exit.

 

These steps are specific and accurate, based on HP guidance. Please follow them in order, and let us know the outcome so we can continue with tailored support.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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