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- My notebook screen was replaced but does not turn on. Only w...

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02-02-2024 12:52 PM
Product: HP ENVY x360 - 15m-cp0011dx
The original screen was replaced because it was broken due to a fall. A new replacement was installed but it never turns on. The Hdmi monitor was used and it works fine. But the main display never turned on. Because it is a touch screen when I touch it this touch is reflected in the monitor display.Any help will be appreciated. Thank you
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