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‎02-22-2017 10:46 AM

HP Recommended
Product: Pavilion 15 P036CY
Operating System: Microsoft Windows 10 (64-bit)
My conputer will not charge. The power cord will be plugged into the outlet and conputer, the the computer says "plugged in, not charging". I've tried different outlets, taken the battery out, disconnected both parts of the power cord and put it back together but nothing is working. The computer will only stay on so long as I have the power cord inserted. Thanks for your help!
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2017 10:54 AM

HP Recommended
Hi Sunshine,


Could you do battery test from HP support assistant software?

How much old is this battery/notebook?

It indicates that battery has run out of life.


Regards

Visruth

View solution in original post

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1 REPLY 1

‎02-22-2017 10:54 AM

HP Recommended
Hi Sunshine,


Could you do battery test from HP support assistant software?

How much old is this battery/notebook?

It indicates that battery has run out of life.


Regards

Visruth
Was this reply helpful? Yes No
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