My windows 11 HP envy won't restart

[DocEz]

My Hp envy windows 11 won't restart. It just goes into a never ending loop. Ive done an update check, and a system restore to a previous date  

[zoey7886 · Accepted solution]

@DocEz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Windows 11 Restart Issues on HP Envy! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy with Windows 11 is stuck in a restart loop, there are several steps you can take to troubleshoot and resolve the problem.

Step 1: Disable Automatic Restart

Disabling the automatic restart option might help display any error messages that can provide more information about the issue.

1. In Windows, search for and open View advanced system settings.
2. In the Startup and Recovery section, click Settings.
3. Remove the check mark next to Automatically restart, and then click OK.
4. Restart the computer.

Step 2: Perform a Power Reset

A power reset can clear information from the computer memory without erasing personal data.

For Notebooks with Non-Removable Battery:

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all non-essential peripheral devices, such as printers and external hard drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.

For Desktop Computers:

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Disconnect all non-essential peripheral devices, such as printers and external hard drives.
4. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
5. After you drain the capacitors, reconnect the AC adapter. Leave peripheral devices disconnected.
6. Turn on the computer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,