• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-03-2021 09:52 AM

HP Recommended
Product: HP 15 CS3054NL
Operating System: Microsoft Windows 10 (64-bit)

Good morning
I had bought an HP PC which after a short time fell and I went to show it to understand what happened.
They tell me that the SSD has come off and they give it back to me working
After a short time the PC does not start anymore, it shows no signs of life but the light near the connector for the charger works properly.
Why can't it start anymore?
How could I solve?
Thank you

1 REPLY 1

‎02-04-2021 09:15 AM

HP Recommended

@Andrea2306 

To be realistic -- you probably can't -- get it working again. 

 

Dropping a laptop is the worst thing you can do to damage it.  Even with an SSD, there are still risks of producing minor cracks in the tiny traces in the system board and these do not always show problems right away.  Over time, the cracks expand and eventually, they get large enough the board no longer works.

 

HP has no system board diagnostics, so you would have to take the laptop back to where you did before and see if they have diagnostics they can run for you.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.