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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Need BIOS pw reset EB745

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11-24-2018 10:31 AM
On laptop Elitebook 745 cant get bios to update - asking for password. Ofcorse, nobody knows what kinf of password i put there. Is there by any chance a way to reset BIOS, whitout acually soldering actual chip? I still have warranty.
Model: EliteBook 745 G2
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Accepted Solutions
11-24-2018 10:48 AM
Welcome to the forum @BearchSyrup
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO
11-24-2018 10:48 AM
Welcome to the forum @BearchSyrup
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO